Frequently Asked Questions

KITE® FAQs

The following are some frequently asked questions (FAQs) and answers about KITE Client, Educator Portal, and the Local Caching Server (LCS).

Websites

How do I access KITE Educator Portal?

KITE Educator Portal is a web-based application, and you can reach it at https://educator.cete.us.

Who uses KITE Educator Portal

KITE Educator Portal is used by educators to view student and roster information. Test coordinators can also monitor tests using Educator Portal.

Where do students take tests?

KITE Client (formerly called KITE Test Delivery Engine) is the application that students use to take tests. The application must be downloaded and installed on testing machines before testing begins.

Power or Internet Interruptions

What do I do if the power goes out and a testing machine shuts down?

When power is available again, restart the machine, open KITE Client, and return to testing.

We had a fire drill (or other building emergency) during testing. What happens to the tests that were in progress?

In most cases, test sessions time out after thirty (30) minutes of inactivity. If the students return to the machines before the tests time out, they can continue testing as usual. If the test machines have locked (i.e., hibernated, gone to sleep, etc.), the students should be able to continue testing within the thirty-minute time period. If the test sessions expire, contact Help Desk for assistance.

During testing, our internal network slowed (or stopped) and KITE Client stopped responding. What should we do?

Often, KITE Client will resume normal behavior when the internal network returns to normal; however, if the application stops responding, the students should close and restart the application.

  • On a Windows machine, press Control+Alt+Delete and close KITE Client.
  • On a Macintosh, press the power button to close the app.
  • On an iPad, turn off Guided Access. Open the multi-tasking mode to close KITE Client.
  • On a Chromebook, restart the Chromebook.

When the internal network returns to normal, the student can restart KITE Client.

What do I do if we lose our Internet connection during testing?

If your site is using an LCS, any tests that are in progress may be continued. Do not start any new tests until the Internet connection returns.

If your site is not using an LCS, the testing machines will display a message that “connectivity is lost”. Students should stop testing until the Internet is available.

Error Messages

When starting KITE Client, I received the message “browser not supported.” What should I do?

The “browser not supported” message indicates that you have an older version of KITE Client installed on the testing machine OR that you have more than one version of KITE Client installed on a testing machine.

If you have more than one version of KITE Client installed, uninstall (delete) both versions. Download and install the most recent version of KITE Client.

If you have an outdated version of KITE Client installed, uninstall (delete) the outdated version. Download and install the most recent version of KITE Client.

When starting KITE Client in Windows, I received an error message asking me to restart the application. What should I do?

Occasionally, some users have encountered an error when starting KITE Client in Windows. If you see a "KITE Client Error" that states "Please restart the application," you can ignore the message. To continue testing, click on KITE Client so that it returns to the foreground.

When closing KITE Client, I received an error message asking me to restart the application. What should I do?

Occasionally, some users have encountered an error when closing KITE Client. If you see a "KITE Client Error" that states "Please restart the application," you can ignore the message, as it does not interfere with testing.

While using KITE Client for iPad, we received the error “App Version Error. An unexpected error occurred while verifying the app version. Please check the network connection and try again.” What should we do?

The “app version error” message usually indicates you are using an older version of KITE Client for iPad. Uninstall KITE Client (delete it from the iPad) and download the latest version.

LCS Questions

Our site usually uses an LCS during testing, but we did not start the LCS before students began testing. What should we do?

If students have started testing without an LCS in place, they should finish their tests without the LCS. Wait until a break in testing, and then start the LCS for the next group of students.

Exiting a Test

How can I exit a test after starting it (without finishing the test)?

In general, a student should complete the test before closing KITE Client; however, if a student needs to exit the test during the testing period, they should close the application.

  • On a Windows machine, press Control+Alt+Delete and close KITE Client.
  • On a Macintosh, press the power button to close the app.
  • On an iPad, turn off Guided Access. Open the multi-tasking mode to close KITE Client.
  • On a Chromebook, restart the Chromebook.

A student started a test but has to move to a different room (or test machine) to continue testing. What should I do?

If a student has started a test and then needs to move to a different machine or a different room to complete the test, the student should exit the test. (See question above). The student should move to the new room or machine as soon as possible (within 90 minutes) and log back in to KITE Client.

During Testing

What if students are unable to see items or images while taking assessments?

If students can log in to the system but individual items or images are not appearing during the test session, something on your network may be blocking access to the KITE servers. Please confer with your local technical staff to ensure that the following servers (on ports 80 and 443) are not being blocked.

*.cete.us

OR

66.206.205.32/27
129.237.18.64/27
199.27.128.0/21
173.245.48.0/20
103.21.244.0/22
103.22.200.0/22
103.31.4.0/22
141.101.64.0/18
108.162.192.0/18
190.93.240.0/20
188.114.96.0/20
197.234.240.0/22
198.41.128.0/17
162.158.0.0/15
104.16.0.0/12

Educator Portal Questions

Why is my upload in KITE Educator Portal failing?

Educator Portal is a web application. The supported browsers for this application include:

  • Firefox 38.7.1 or above
  • Safari 9.0.3 or above
  • Internet Explorer 11
  • Chrome 35 and above

Why am I unable to see my students in KITE Educator Portal?

Contact your Building Test Coordinator or whomever is responsible for adjusting user and roster records.

  1. Have the coordinator confirm that the educator ID on your user record is correct. If it is incorrect, adjusting the ID could resolve the problem.
  2. If the educator ID on the user record is valid, then confirm that the roster records are active. Rosters with an inactive status need to be fixed.

KAP FAQs

What do I do if my student is using the read aloud function but is unable to understand a word or two?

If the student can generally understand the audio version but needs assistance in understanding, you can read one or two words to the student from the screen.

Note: Teachers, test administrators, and proctors may not read anything aloud for a student from an ELA reading passage.

What do I do if my student is able to read the test items and directions but needs help with a word or two?

Teachers may assist by reading one or two words for students who can otherwise independently read the test.

Note: Teachers, test administrators, and proctors may not read anything aloud for a student from an ELA reading passage.

How do I reactivate a test if a student was logged out during a break?

If your student is taking a high-stakes test and needs to have his or her ticket reactivated, perform the following steps:

Note: If the status is “In Progress,” sometimes the test can be re-entered using the same ticket that was used previously. No additional action is needed.

  1. Log in to KITE Educator Portal.
  2. Click on the Test Management tab.
  3. Click on the Test Coordination sub tab.
  4. Find and click on the name of the test session that the student is enrolled in.
  5. Click the Monitor tab.
  6. If the student’s test status is “In Progress,” the session must first be ended by selecting the student name and then clicking the “End Test Session” button.
    A message will confirm that the test session has been ended for the student(s).
  7. Now, you will reactivate the student's test session. Select the student by checking the box in front of the Student Record.
  8. Click the “Reactivate” button.
    A message should confirm the reactivation, and the status of the test should change to “In Progress.” The student will now have to log in to the test sections in sequential order, starting with the ticket information for section 1, and select the “End” button for each section. The answers previously entered by the student will be saved.

Why doesn’t my DLM student have a First Contact Survey record?

If your student is participating in the Dynamic Learning Maps® assessment in the state of Kansas and does not have a First Contact Survey available for updates, ask your Building Test Coordinator to submit a KIDS TEST record for the student with a test type of 3.